Call Us: (423) 626-7261 or Toll-Free: (800) 201-6967

Response to the Coronavirus - COVID-19


December 3, 2020

NOTICE: Branch Lobbies Closing

Out of an abundance of caution, and for the safety and well-being of our customers and employees, all First Century Bank Offices will be temporarily only offering Drive-Thru and Appointment Only services starting on December 3, 2020. Our staff is ready to assist with your banking needs and our branches are fully operational.


April 30, 2020

I hope this statement finds you well.  We are excited to announce that our lobbies will re-open to the public starting next Monday, May 4th, 2020.  After much analysis, we along with our friends and patrons, feel comfortable with this decision.  We will follow government guidelines as required and we will keep safety a priority.  If you don’t feel comfortable entering the lobbies, we suggest continued use of our drive-thru, ATMs, and Online Banking platforms to conduct banking transactions.  Keep in mind, if you do enter our lobbies and you are wearing facial protection, we might ask that you identify yourself by briefly removing these items.  This is strictly a security measure, and by no means are we asking you to subject yourself to an uncomfortable situation.  If you are not comfortable with this measure, you can use the drive-thru, as previously mentioned, to conduct your transaction.

We remain cautiously optimistic this pandemic is behind us, and we look forward to returning to some semblance of normalcy.  As you may have heard, we recently provided an additional $250 in our employee’s paycheck with one suggestion, use those dollars at a local business affected by Covid-19.  It is our way of stimulating our local communities.  Additionally, we are buying every employee lunch next week from a local restaurant.  Thus 89 meals a day will be bought from a local restaurant.  Again, this is our way of saying “thank you” and “we got your back”.

We look forward to seeing you soon.  Please follow us on Instagram and Facebook for updates on how FCB employees are spending their stimulus dollars, #TEAMFCBCARES.  We are FCB STRONG and we are here for you.

Sincerely,
Rob Barger
President and CEO


March 17, 2020

First Century Bank customers:

As we enter uncharted territory with the coronavirus pandemic, First Century Bank is working diligently to ensure the health and well-being of our staff, our customers, and the communities we proudly serve.  For several weeks now our executive team has been discussing the coronavirus and monitoring the virus activity.  We are meeting daily to review and discuss our next steps to assure we all remain safe.

What We Are Doing?

We will continue to monitor and follow all guidance from the Centers for Disease Control (CDC) and take the necessary precautions to reduce the threat of spread of COVID-19. As we journey through these dynamic times, we continue to remind our staff and vendors to keep our branches clean and sanitized with increased frequency and rigor.

Our branches remain open to serve you. Disruptions to our branch services will be posted on our website: www.firstcenturybank.com.

How you can bank remotely?

We encourage you to protect yourself and others against the spread of COVID-19 by using our digital services.

Through Online Banking or Mobile Banking, you can:

  • Check account balances
  • Transfer between accounts
  • Make payments to loans
  • Deposit checks with FCB Mobile App
  • Use Bill Pay to make payments
  • View account activity and account history

To download the Mobile App, go to the Apple App Store or Google Play and search for First Century Bank Mobile.


March 12, 2020

As the coronavirus situation continues to progress, we know it is very important to share the steps we are taking to keep our customers and employees safe and our facilities clean. We continue to monitor the situation, as we do with any unusual event, and will adjust business operations as needed.

What We Are Doing Differently:

We are taking preventive measures to keep our branches clean and maintain a healthy environment and have increased communication with our employees to reinforce our cleaning procedures in both customer-facing and employee only areas.

  • Hand sanitizers are located throughout public and employee only areas. Sanitizers are refilled and checked regularly.
  • Public touch points, such as handrails door handles and knobs are cleaned.
  • Surfaces such as front desk, teller areas are wiped regularly.

Finally, we want to remind our customers of the many options that First Century Bank provides, including online banking at www.firstcenturybank.com. If you’re not currently enrolled, this could be a good time to enroll in online banking and use our Mobile app for obtaining balances, transferring funds, or depositing checks. Also available to you is our CenturyLine (Call 1-800-842-1000) and Text Banking (Text "ENROLLFCB" to 39257 from your mobile device to initiate the enrollment process).

Thank You for the opportunity to serve you. We are doing everything we can to provide a safe banking experience for our customers and a healthy environment for our employees and communities.

 

COVID-19 Hotline

Provided by the TN Dept of Health

Statewide: (833) 556-2476 and (877) 857-2945
Available 10 a.m. – 10 p.m. CDT Daily


East Region: (865) 549-5343
Anderson, Blount, Campbell, Claiborne, Cocke, Grainger, Hamblen, Jefferson, Loudon, Monroe, Morgan, Roane, Scott, Sevier, and Union

Northeast Region: (423) 979-4689
Carter, Greene, Hancock, Hawkins, Johnson, Unicoi, and Washington

Knox County: (865) 215-5555


Helpful Links

image of Coronavirus Disease 2019 (COVID-19)

Best Ways to Protect Yourself

For more information visit the Centers for Disease Control & Prevention

 

Wash Your Hands

Use soap and water for at least 20 seconds or alcohol-based hand sanitizer and rub until dry.

 

Cover Your Cough

Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

 

Avoid touching your face

Wash your hands before and after touching your eyes, nose, or mouth

 

Avoid close contact with people who are sick

Put distance between yourself and other people if COVID-19 is spreading in your community.

 

Stay home when you're sick

Stay home if you are sick, except to get medical care.

 

Clean and Disinfect Frequently

Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.

 

Follow Facemask Guidelines

Wear masks with two or more layers to stop the spread of COVID-19. Wear the mask over your nose and mouth and secure it under your chin.

 Schedule an Appointment      COVID-19 Response