Take steps now to protect your personal information and help prevent identity theft and bank fraud. Never give personal information; review bank statements monthly, and review your credit report yearly.
First Century Bank will “NEVER” ask to verify your account information.
Please know that First Century Bank will ‘NEVER’ ask to verify your account information. If you receive any communication asking you to provide personal and/or sensitive information, DO NOT validate the information and contact First Century Bank by phone at 423-626-7261
Check card fraud is on the rise. Monitoring your account's transactions with Online Banking daily can help keep your account safe. If you suspect you are a victim of debit card fraud, report it immediately at 423-626-7261.
If you believe you are a victim of identity theft, contact the following employees of First Century Bank for assistance: Information Security Officer, Compliance and Risk Management Officer or Security Officer at 423 626-7261.
First Century Bank has received notification of an automated phone system that is contacting customers stating that their card has been stopped. The customer is then prompted to key in their card information. First Century Bank will never contact you for your card information. If you have been contacted, do not key in any information. If you have already given out your information, contact a First Century Bank office immediately.
Consumers are covered under Regulation E which controls Electronic Banking products such as Online Banking, Telephone Banking, Remote Deposit Capture, ACH, Wire Transfer and ATM/Debit Card Banking. Consumers are defined as customers who are not businesses; i.e. corporations, LLCs, etc.
First Century Bank recommends that you NEVER share your personal Online Banking information, including your login and passwords. For more details on protecting your Online Banking account click here.
Please know that First Century Bank will ‘NEVER’ send you an email asking for your personal information. If you receive an email asking you to provide personal and/or sensitive information, DO NOT click on any link and DO NOT send the information. Even if the website and/or email appear genuine – DO NOT CONTINUE; STOP immediately and contact First Century Bank by phone.